Q. I want to send you my own print design. What formats do you accept?
A. For print ready artwork the formats we accept are: PDF (preferred), PSD, TIFF or JPEG. All layers must be flattened before sending us your print ready files, save a copy of any files with layers incase you require to edit your artwork after you have sent us the flattened files. All files must be PC based & preferably created with a professional design program.
Artwork must be in CMYK, (if saved in RGB or Pantone please convert to CMYK before sending), & a minimum of 300dpi (300 dots per inch).
We accept design files under 7mb via email. If your files are larger please contact us to arrange an alternative method of sending us your files.
Q. Are there any special requirements for the layout of my design?
A. Each edge of your artwork is required to have a 3mm bleed, this means any colours, images or backgrounds must extend 3mm over the edge of the cutting line, this is for a nicer finish once cut. All images & text on your printed media must be 5mm from the cutting line.
Q. Can you supply me with a template?
A. If you are not sure we have blank templates which we can send you to help with the alinement of text, images & bleed to your artwork.
Q. What payments do you accept?
A. We accept payments via paypal from confirmed accounts only. We will send you a PayPal invoice & payment is required in full before your artwork is submitted to print. For any local clients that are already using any of our other services, we can also accept cash payments.
Q. Can I Cancel my order?
A. Orders can be cancelled or changes can be made to artwork any time before it is submitted to print. Once the order has gone to print & it has been confirmed to you via email, no changes can be made to the order nor can it be cancelled.
Once the design has been approved by yourself and us we will email you conformation that the order has has been submitted to print.
If for any reason you do require to cancel your print work prior to going print you will be subject to charge of 5% of the initial cost & an administration fee of £15. (Plus any cost of design work carried out by us prior to print if you used our design service).
Q. When will my order be delivered?
A. Submissions are required before 4pm each day. We aim to deliver within 4-6 working days. This is only an estimate & is met without any liability from us, due to any unforeseen circumstances beyond our control. If you are within a 5 mile radius of Norwich we can offer to deliver to your door ourselves. Any media sent via courier must be checked before signing & any damaged must be recorded when signing for delivery. You must notify us of any damage or defects within 1 day of delivery.
Q. Why can I not just click options and place an order online?
A. We do not offer online ordering as we prefer to offer a more personal approach to our services, instead of our clients being just another job number.
Important please note:
If you are suppling your own artwork it will be treated as print ready. Although we do check all press ready files & will contact you if there is any major concerns about your file. It is your responsibility to check that your artwork is to the correct specifications, & contains no mistakes in text etc.
If you need any advice on creating your files into a print ready format, please feel free to contact us for advice.
For more important information on print orders, please read our Terms & Conditions section 6.
