1. Our promises:

Every project we take on will be treated with utmost importance, as we know that it is important to you the client. Please be aware although all clients’ projects are equally important there may be times where a particular project may need to be prioritized. Although a rare occurrence if this happens and may affect any of the work we are doing for you, we will inform you as soon as possible with an outline for a new timeline for completion.

• We will supply you with a quote, to which we ask if you accept to let us know by a written conformation. Once we have this we can proceed with your project.
• Regular meetings can be arranged so you can find out how your project is developing and keep us up to date with any changes needed. All meetings will have minutes taken so both parties have a copy of any comments, ideas, decisions, and agreements that are made.
• We will endeavour to make the final work as near to your brief as we possibly can, and will liaise with you, as the project progresses to make sure you are happy with the progress made and the final design.

2. Your promises:

• You will be expected to give us an outlining brief of your project explaining expectations of the finished project either written or verbal, and to hand any information needed in good time such as: images, text, changes, and contact details, etc.
• To help us complete your request in a reasonable timeline and to your tailored specifications:
• As a client you are responsible for making sure you own copyright or have a licence, to use another persons images, logo’s, Trademark’s or other items/information that are covered by intellectual property law, which you may have to supply to us to aid with completion of your project.
• You are expected to settle accounts promptly, and pay a deposit for larger projects which will be deducted off your final invoice. 

All Clients are responsible for the upkeep of any domain names that i-image has obtained in the clients name, this will require the client to re-register the domain when it is due if they still require it, as i-image accepts no responsibility for re-registering domains.

3. Copyright/Intellectual Property:
All original graphics, images and files produced by i-image such as logos, trademarks or photographs and text, remain the intellectual property of i-image unless specified in a written agreement with client before work commences. The client has the option to pay 40% extra of the initial fee for i-image to relinquish the intellectual copyright to intellectual property designed or created for the client’s project to them.

Websites will remain the intellectual property of i-image until all fees for the site have been paid in full, the client will then receive written conformation that i-image relinquish the property to the client.

4. Prices and Payments:

4.a Quotes:
All Clients will receive written quotations for their projects. Please be aware that due to the nature of web and graphic design, unless the client has asked for a basic package with a fixed cost, the quotation is only an estimate of the costing based on the initial information supplied by the client. Due to occasional unknown factors, any changes and additional work that is later added, additional costs may be added, the client will be informed of any factors that may result in added costs and the client will need to agree in writing to the addition of costs and confirm that they agree for us to proceed before the work is carried out.

If the clients final project changes from the original specifications made for the quotation, i-image reserves the right to vary the quotation.

4.b Pre-payments:
For websites and larger projects the client will be expected to pay a percentage of the quote a week before the work will be started, and will also have the option to pay in instalments as each section of work becomes completed. For printed matter, domain name registration, and web hosting all customers are required to settle all invoices in full prior to the commencement of work. All hosting packages are paid for annually and in advance.

4.c Invoices:
All invoices will clearly state the work that has been carried out and amount of payment for each item of work. Payment in full will be expected by the due date stated on the invoice.

If payment has not been received in full by this date you maybe subject to an Administration Fee of £50 to cover loss of interest and administration costs to recover overdue monies.

i-image may charge interest on overdue accounts at the rate of 2% per month calculated on a daily basis until actual payment.

Any invoice that remains overdue for longer than 60 days may be referred to our solicitors for litigation and will be subject to further additional charge of 5% of the outstanding balance for each month that the amount remains unpaid from the date that the invoice became due. This amount is accumulative and will be applied at monthly intervals (or part thereof) following the invoice due date.

If payment over due is in respect of the design of a website and hosting we will hold the right to restrict access to the site until we receive payment in full.

4.d Cancellations:
If a client wishes to cancel a project any point it must be confirmed in writing. The client will be invoiced and will be required to pay for any work that has been done up to the date of cancellation.  Hosting packages can be cancelled at any time, but please note that we offer no refund for any part of an annual hosting cycle, that remains for a hosting package once it has been set up.

5. Confidentiality:
In the process of dealing with your project we will have information about concepts and ideas that you may share with us to aid toward the completion. Any information you share and information on the progress of your project will remain confidential, we will not share this with any other party unless we have the specific permission in writing from the client.

All information we collect on our clients is for the sole purpose of contacting clients with the progress of their project, contact information that may need to appear on their project and invoicing. This information collected is classed as Sensitive Personal Data and will be kept confidential and secure in accordance to the Data Protection Act 1998

6. Disclaimer:
i-image do not accept any liability for an infringement on intellectual property law for the use of anything supplied to them by a client for their project, as we hold the client responsible in making sure they either own the right or have obtained the right to use.

We do make regular backups of all projects we are working on, and all completed projects, but we do not accept liability to any information or images disclosed/lost due to any hacking attempt, or for failure to deliver because of events beyond our control, such a power failure, hardware failure, or acts of god.

We offer website hosting packages for all our clients. The hosting we offer is part of a package we have via a reputable third party. Although we supply hosting packages, as we do not run hardware for the hosting we do not accept any liability for any problems you may have. If your website is on a hosting package supplied by i-image and a problem occurs with the hosting. Please let us know as soon as possible, so we can contact the company to resolve the problem. For this you will occur a small administration fee to cover time and any phone calls needed to do this. If we know of any issues with the hosting, we will make sure you are aware of the matter and what is being done to correct the problem.

i-image does not supply domain registration ourselves but are affiliated with a reputable company that does, if you require this service we can approach the company on your behalf. Although we are affiliated with this company we do not accept any liability for any problems you may have with a domain registration by this company.

In agreeing for us to handle your project you accept that it is on the understanding that you are familiar with the style and quality of our work, and are happy for us to design your project using the brief you have supplied and any other information we may ask for, whilst using our design judgement and creativity.  

In the unlikely event of us not agreeing on the style chosen for your project or approach we have used, and you feel the need to cancel the agreement made between us. You will be required to pay for all work and services undertaken to-date prior to cancellation.

i-image reserves the right to review and change basic prices, in line with inflation and other rises in costs.

For example: printing or hosting costs.

7. External links:
Within our website there are external links to other sites, some of the linked websites are designed by us, others may have been designed by other web designers. By clicking on this links you do so at your own risk, we do not accept any liability to any problems that may occur such as loss of data, viruses, hacking attempts or money lost whilst visiting or purchases via these sites.

8. Credits:
Although we do advertise via other means than our website, a majority of our work is gained by word of mouth and recommendations, because of this we shall with permission of the clients insert a small credit on all projects when complete where deemed appropriate. The credit will be discreet, non-distracting and on websites may contain our logo being made into a hyperlink to our own Web site (which, when ‘clicked on', will always open in a new browser window).

We reserve the right to ammend these terms & conditions.